Looking to pass the Salesforce Certified AI Specialist Exam in 2025? We’ve got you covered with reliable exam dumps, expert tips, and essential study resources to help you succeed. This certification is your gateway to showcasing expertise in Salesforce’s cutting-edge AI tools, including Einstein and generative AI solutions.
Our curated exam dumps are designed to align with the latest exam objectives, offering a comprehensive overview of the key topics and practical scenarios you’ll encounter. From data preparation and model building to deploying AI-powered solutions, these resources ensure you’re well-prepared for the challenge.
But it’s not just about memorizing answers—success lies in understanding core concepts and mastering hands-on skills. That’s why we also include expert tips and insights to guide your preparation. Learn how to approach tricky questions, focus on high-weighted sections, and apply your knowledge in real-world scenarios.
Whether you’re a Salesforce pro or a newcomer to AI, this guide will help you efficiently prepare and boost your confidence. Equip yourself with the tools to excel and earn your Salesforce Certified AI Specialist badge—your ticket to career advancement in the fast-evolving world of AI. Start preparing today and set yourself up for success!
Q1. Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to
create a personalized introduction email.
After creating a proposed draft email, which predefined adjustment should UC choose to
revise the draft with a more casual tone?
A. Make Less Formal
B. Enhance Friendliness
C. Optimize for Clarity
Ans. A
Q2. What should an AI Specialist consider when using related list merge fields in a prompt
template associated with an Account object in Prompt Builder?
.
A. The Activities related list on the Account object is not supported because it is a polymorphic
field.
B. If person accounts have been enabled, merge fields will not be available for the Account
object.
C. Prompt generation will yield no response when there is no related list associated with an
Account in runtime.
Ans. A
Q3. An AI Specialist is tasked with configuring a generative model to create personalized sales
emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a
large language model (LLM) on the OpenAI platform. Security and data privacy are critical
concerns for the client.
Howshould the AI Specialist integrate the custom LLM into Salesforce?
A. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
B. Add the fine-tuned LLM in Einstein Studio Model Builder.
C. Enable model endpoint on OpenAI and make callouts to the model to generate emails.
Ans. B
Q4. The sales team at a hotel resort would like to generate a guest summary about the guests'
interests and provide recommendations based on their activity preferences captured in each
guest profile. They want the summary to be available only on the contact record page.
Which AI capability should the team use?
A Einstein Copilot
B. Prompt Builder
C. Model Builder
Ans. B
Q5. Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC
wishes to create a digest of account action plans using the generative API feature.
Which API service should UC use to meet this requirement?
A. REST API
B. Metadata API
C. SOAP API
Ans. A
Q6. An AI Specialist wants to include data from the response of external service invocation
(REST API callout) into the prompt template.
How should the AI Specialist meet this requirement?
A. Convert the JSON to an XML merge field.
B. Use External Service Record merge fields..
C. Use "Add Prompt Instructions" flow element
Ans. C
Q7. What is the correct process to leverage Prompt Builder in a Salesforce org?
A. Select the appropriate prompt template type to use, select one of Salesforce's standard
prompts, determine the object to associate the prompt, select a record to validate against, and
associate the prompt to an action.
B. Select the appropriate prompt template type to use, develop the prompt within the prompt
workspace, select resources to dynamically insert CRM-derived grounding data, pick the model
to use, and test and validate the generated responses.
C. Enable the target object for generative prompting, develop the prompt within the prompt
workspace, select records to fine-tune and ground the response, enable the Trust Layer, and
associate the prompt to an action.
Ans. B
Q8. Universal Containers (UC) wants to assess Salesforce's generative AI features but has
concerns over its company data being exposed to third- party large language models (LLMs).
Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.
No data is used for LLM training or product improvements by third- party LLMs.
No data is retained outside of UC's Salesforce org.
The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that
addresses these requirements?
A Prompt Defense
B. Zero-Data Retention Policy
c. Data Masking
Ans. B
Q9. An AI Specialist is creating a custom action in Einstein Copilot.
Which option is available for the AI Specialist to choose for the custom copilot action?
A Apex trigger
B. SOQL
C. Flows
Ans. C
Q10. Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests.
What should an AI Specialist recommend to generate this email?
A. Standard email marketing template using Apex or flows for matching interest in products
B. Custom sales email template which is grounded with interest and product information
C. Standard email draft with Einstein and choose standard email template
Ans. B
Q11. Universal Containers (UC) wants to enable its sales reps to explore opportunities that are
similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one."
How should UC achieve this in Einstein Copilot?
A. Use the standard Copilot action.
B. Create a custom Copilot action calling a flow.
C. Create a custom Copilot action calling an Apex class.
Ans. A
Q12. Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help
close deals faster. The team wants to understand the criteria used by the copilot to match
opportunities.
What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?
A Matched opportunities are limited to the same account.
B. Matched opportunities were created in the last 12 months.
C. Matched opportunities have a status of Closed Won from last 12 months.
Ans. C
Q13. An AI Specialist wants to use the related lists from an account in a custom prompt template.
What should the AI Specialist consider template? when configuring the prompt
A The text encoding (for example, UTF-8, ASCII) option
B. The maximum number of related list merge fields
C. The choice between XML and JSON rendering formats for the list
Ans. B
Q14. Which use case is best supported by Salesforce Einstein Copilot's capabilities?
A. Bring together a conversational interface for interacting with Al for all Salesforce users, such
as developers and ecommerce retailers.
B. Enable Salesforce admin users to create and train custom large language models (LLMS)
using CRM data.
C. Enable data scientists to train predictive Al models with historical CRM data using built-in
machine learning capabilitie
Ans. A
Q15. An AI Specialist wants to ground a new prompt template with the User related list.
What should the AI Specialist consider?
A. The User related list should have View All access.
B. The User related list needs to be included on the record page.
C. The User related list is not supported in prompt templates.
Ans. A
Q16. Based on the user utterance, "Show me all the customers in New York", which standard
Einstein Copilot action will the planner service use?
A. Query Records
B. Select Records
C. Fetch Records
Ans. A
Q17. Universal Containers implements Custom Copilot Actions to enhance its customer service
operations. The development team needs to understand the core components of a Custom
Copilot Action to ensure proper configuration and functionality.
What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?
A. Instructions
B. Output Types
C. Action Triggers
Ans. A
Q18. An AI Specialist at Universal Containers is working on a prompt template to generate
personalized emails for product demonstration requests from customers. It is important for the
AI-generated email to adhere strictly to the guidelines, using only associated opportunity
information, and to encourage the recipient to take the desired action.
How should the AI Specialist include these instructions on a new line in the prompt template?
A. Surround them with triple quotes ("")
B. Make sure merged fields are defined:
C. Use curly brackets {} to encapsulate instructions:
Ans. A
Q19. Universal Containers is interested in improving the sales operation efficiency by analyzing
their data using AI-powered predictions in Einstein Studio.
Which use case works for this scenario?
A. Predict customer sentiment toward a promotion message:
B. Predict customer lifetime value of an account:
C. Predict most popular products from new product catalog:
Ans. C
Q20. Universal Containers wants to use an external large language model (LLM) in Prompt
Builder.
What should an AI Specialist recommend?
A. Use Apex to connect to an external LLM and ground the prompt:
B. Use BYO-LLM functionality in Einstein Studio:
C. Use Flow and External Services to bring data from an external LLM:
Ans. B
21. Universal Containers is looking for a way to personalize emails based on customer behavior,
preferences, and purchase history.
Why should the team use Einstein Copilot as the solution?
A. To generate relevant content when engaging with each customer:
B. To analyze past campaign performance:
C. To send automated emails to all customers:
Ans. A
Q22. Universal Containers has an active standard email prompt template that does not fully
deliver on the business requirements.
Which steps should an AI Specialist take to use the content of the standard prompt email
template in question and customize it to fully meet the business requirements?
A. Save as New Template and edit as needed:
B. Clone the existing template and modify as needed:
C. Save as New Version and edit as needed:
Ans. A
Q23. Universal Containers (UC) is using Einstein Generative AI to generate an account summary.
UCaims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity
scoring to assess the content's safety level.
What does a safety category score of 1 indicate in the Einstein Generative AI Toxicity Score?
A. Not safe:
B. Safe:
C. Moderately safe:
Ans. B
Q25. Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects
to prompt templates.
Which type of flow should UC use?
A. Data Cloud-triggered flow:
B. Template-triggered prompt flow:
C. Unified-object linking flow:
Ans. B
Q26. Universal Containers (UC) wants to offer personalized service experiences and reduce
agent handling time with AI-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?
A. Einstein Email Replies
B. Einstein Service Replies for Email:
C. Einstein Generative Service Replies for Email:
Ans. B
Q27. What is the main purpose of Prompt Builder?
A. A tool for developers to use in Visual Studio Code that creates prompts for Apex
programming, assisting developers in writing code more efficiently:
B. A tool that enables companies to create reusable prompts for large language models (LLMs),
bringing generative AI responses to their flow of work:
C. A tool within Salesforce offering real-time AI-powered suggestions and guidance to users,
improving productivity and decision-making:
Ans. B
Q28. Universal Containers (UC) is implementing Service AI Grounding to enhance its customer
service operations. UC wants to ensure that its AI-generated responses are grounded in the
most relevant data sources. The team needs to configure the system to include all supported
objects for grounding.
Which objects should UC select to configure Service AI Grounding?
A. Case, Knowledge, and Case Notes:
B. Case and Knowledge:
C. Case, Case Emails, and Knowledge:
Ans. B
Q29. Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and
Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses.
Which solution should UC use to ensure Einstein AI can draft responses from a defined data
source?
A. Service AI Grounding:
B. Work Summaries:
C. Service Replies:
Ans. A
Q30.Universal Containers plans to implement prompt templates that utilize the standard
foundation models.
What should the AI Specialist consider when building prompt templates in Prompt Builder?
A. Include multiple-choice questions within the prompt to test the LLM's understanding of the
context
B. Ask it to role-play as a character in the prompt template to provide more context to the LLM:
C. Train LLM with data using different writing styles including word choice, intensifiers, emojis,
and punctuation:
Ans. B
Q 31. An AI Specialist at Universal Containers (UC) is tasked with creating a new custom prompt
template to populate a field with generated output. UC enabled the Einstein Trust Layer to
ensure AI Audit data is captured and monitored for adoption and possible enhancements.
Which prompt template type should the AI Specialist use and which consideration should they
review?
A. Flex, and that Dynamic Fields is enabled:
B. Field Generation, and that Dynamic Fields is enabled:
C. Field Generation, and that Dynamic Forms is enabled:
Ans. C
Q 32. Universal Containers needs a tool that can analyze voice and video call records to provide
insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive
intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
A. Call Summaries:
B. Einstein Sales Insights:
C. Call Explorer:
Ans. A
Q 33. An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send
personalized follow-up emails to leads based on their interactions and data stored in Salesforce.
The AI Specialist needs to configure the system to use the most accurate and up-to-date
information for email generation.
Which grounding technique should the AI Specialist use?
A. Ground with Apex Merge Fields
B. Ground with Record Merge Fields
C. Automatic grounding using Draft with Einstein feature
Ans. C
Q 34. How should an organization use the Einstein Trust Layer to audit, track, and view masked
data?
A. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud
B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data:
C. Access the audit trail in Setup and export all user-generated prompts:
Ans. A
Q 35. In Model Playground, which hyperparameters of an existing Salesforce-enabled
foundational model can an AI Specialist change?
A. Temperature, Frequency Penalty, Presence Penalty:
B. Temperature, Top-k sampling, Presence Penalty
C. Temperature, Frequency Penalty, Output Tokens:
Ans. A
Q 36. Universal Containers (UC) is implementing Einstein Generative AI to improve customer
insights and interactions. UC needs audit and feedback data to be accessible for reporting
purposes.
What is a consideration for this requirement?
A. Storing this data requires Data Cloud to be provisioned:
B. Storing this data requires a custom object for data to be configured:
C. Storing this data requires Salesforce big objects:
Ans. A
Q 37. Universal Containers has seen a high adoption rate of a new feature that uses generative AI
to populate a summary field of a custom object, Competitor Analysis. All sales users have the
same profile but one user cannot see the generative AI-enabled field icon next to the summary
field.
What is the most likely cause of the issue?
A. The user does not have the Prompt Template User permission set assigned:
B. The prompt template associated with summary field is not activated for that user:
C. The user does not have the field Generative AI User permission set assigned:
Ans. A
Q38. Universal Containers wants to implement a solution in Salesforce with a custom UX that
allows users to enter a sales order number. Subsequently, the system will invoke a custom
prompt template to create and display a summary of the sales order header and sales order
details.
Which solution should an AI Specialist implement to meet this requirement?
A. Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt Template" flow action:
B. Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action:
C. Create an autolaunched flow and invoke the prompt template using the standard "Prompt
Template" flow action:
Ans. A
Q 39. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an AI Specialist take to make this option
available to NTO?
A. Turn on Einstein Copilot:
B. Turn on Einstein Generative AI:
C. Turn on Prompt Builder:
Ans. B
Q 40. Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently
adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?
A. Improving data entry and data cleansing:
B. Allowing AI to perform tasks without user interaction
C. Streamlining workflows and automating repetitive tasks
Ans. C
Q41.Universal Containers wants to reduce overall agent handling time by minimizing the time
spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Einstein for Service features enables this effort?
A. Einstein Service Replies and Work Summaries
B. Einstein Reply Recommendations and Case Summaries
C. Einstein Reply Recommendations and Case Classification:
Ans. C
Q42. Where should the AI Specialist go to add/update actions assigned to a copilot?
A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab:
B. Copilot Actions page or Global Actions:
C. Copilot Detail page, Global Actions, or the record page for the copilot action:
Ans. C
Q43. Universal Containers Implemented Einstein Copilot for its users. One user complains that
Einstein Copilot is not deleting activities from the past 7 days.
What is the reason for this issue?
A. Einstein Copilot Delete Record Action permission is not associated to the user:
B. Einstein Copilot does not have the permission to delete the user's records:
C. Einstein Copilot does not support the Delete Record action:
Ans. C
Q44. A support team handles a high volume of chat interactions and needs a solution to provide
quick, relevant responses to customer inquiries. Responses must be grounded in the
organization's knowledge base to maintain consistency and accuracy.
Which feature in Einstein for Service should the support team use?
A. Einstein Service Replies:
B. Einstein Reply Recommendations:
C. Einstein Knowledge Recommendations
Ans. B
Q45. An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.
What should the AI Specialist do to identify the root cause of the problem?
A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the Inputs
and outputs:
B. In Copilot Builder within the Dynamic Panel, confirm selected action and observe the values
in Input and Output sections:
C. In Copilot Builder, verify the utterance entered by the user and review session event logs for
debug information:
Ans. C
Q46. A service agent is looking at a custom object that stores travel information. They recently
received a weather alert and now need to cancel flights for the customers that are related with
this itinerary. The service agent needs to review the Knowledge articles about canceling and
rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?
A. Execute tasks based on available actions, answering questions using information from
accessible Knowledge articles:
B. Invoke a flow which makes a call to external data to create a Knowledge article:
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to
cancel flights:
Ans. C
Q47. What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
A. Find similar requests and provide the actions that need to be executed:
B. Identify the best matching actions and correct order of execution:
C. Determine a user's access and sort actions by priority to be executed:
Ans. B
Q48.Universal Containers (UC) wants to enable its sales team to get insights into product and
competitor names mentioned during calls.
How should UC meet this requirement?
A. Enable Einstein Conversation Insights, assign permission sets, define recording managers,
and customize insights with up to 50 competitor names
B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets,
and customize insights with up to 25 products:
C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and
customize insights with up to 50 products:
Ans. B
Q49. How does the Einstein Trust Layer ensure that sensitive data is protected while generating
useful and meaningful responses?
A. Masked data will be de-masked during response journey:
B. Masked data will be de-masked during request journey:
C. Responses that do not meet the relevance threshold will be automatically rejected
Ans. A
Q50. Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales
quotas by providing AI-generated plans containing guidance and steps for closing deals.
Which feature should the AI Specialist recommend to the sales team?
A. Find Similar Deals:
B. Create Account Plan:
C. Create Close Plan:
Ans. C
Q51. A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user
interaction within their organization. They are particularly interested in how Einstein Copilot
processes user requests and the mechanism it employs to deliver responses. The administrator
is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to
fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Einstein Copilot handle user requests in Salesforce?
A. Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message:
B. Einstein Copilot will perform an HTTP callout to an LLM provider:
C. Einstein Copilot analyzes the user's request and LLM technology is used to generate and
display the appropriate response:
Ans. C
Q 52. An administrator is responsible for ensuring the security and reliability of Universal
Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities.
UC also needs to include relevant information from a Salesforce record to be merged with the
prompt.
Which feature in the Einstein Trust Layer best supports UC's need?
A. Data masking
B. Dynamic grounding with secure data retrieval:
C. Zero-data retention policy:
Ans. B
Q 53. An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.
What is the cause of the random nature of this error?
A. The number of tokens generated by the dynamic nature of the prompt template will vary by
record:
B. The template type needs to be switched to Flex to accommodate the variable amount of
tokens generated by the prompt grounding:
C. The number of tokens that can be processed by the LLM varies with total user demand:
Ans. A
Q 54. Universal Containers' data science team is hosting a generative large language model
(LLM) on Amazon Web Services (AWS).
What should the team use to access externally-hosted models in the Salesforce Platform?
A. Model Builder
B. App Builder:
C. Copilot Builder:
Ans. A
Q 55. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out.
What is the reason for this?
A. The records related to the prompt have not been selected:
B. The prompt has not been saved and activated:
C. A merge field has not been inserted in the prompt
Ans. A
Q 56. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should an AI Specialist recommend to resolve the issue?
A. Enable data masking for sandbox refreshes:
B. Configure data masking in the Einstein Trust Layer setup
C. Add new data masking rules in LLM setup:
Ans. B
Q 57. What is an AI Specialist able to do when the "Enrich event logs with conversation data"
setting in Einstein Copilot is enabled?
A. View the user click path that led to each copilot action:
B. View session data including user input and copilot responses for sessions over the past 7
days:
C. Generate details reports on all Copilot conversations over any time period:
Ans. B
Q 58. Universal Containers wants to make a sales proposal and directly use data from multiple
unrelated objects (standard and custom) in a prompt template.
What should the AI Specialist recommend?
A. Create a Flex template to add resources with standard and custom objects as inputs:
B. Create a prompt template passing in a special custom object that connects the records
temporarily:
C. Create a prompt template-triggered flow to access the data from standard and custom
objects:
Ans. A
Q 59.Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with
Einstein Generative AI Audit Data.
Which audit data is available using the Einstein Trust Layer?
A. Response accuracy and offensiveness score:
B. Hallucination score and bias score:
C. Masked data and toxicity score:
Ans. C
Q 60. Leadership needs to populate a dynamic form field with a summary or description created
by a large language model (LLM) to facilitate more productive conversations with customers.
Leadership also wants to keep a human in the loop to be considered in their AI strategy.
Which prompt template type should the AI Specialist recommend?
A. Sales Email:
B. Field Generation:
C. Record Summary:
Ans. A
