Capgemini | Off Campus Drive | Capgemini Hiring 2024

Capgemini Hiring 2023 | Capgemini Off Campus Drive 2024 for 2023: For candidates from the 2023 cohort of graduates, Capgemini Company has announced the largest off-campus drive for 2024.This Capgemini 2024 recruiting is for anyone who graduated in 2023 or earned a three-year diploma. The business is now looking for the position of Contact Support Group (CSG) Profile.

The first line of defense for Capgemini’s Cloud & Infra Services (CIS) is CSG, which manages IT infrastructure incidents and service requests using a business intelligence approach across both digital and legacy contact channels, including chat, SSP, BOTs, and email. Together, CSG’s global customer base for Capgemini’s CIS business provides efficient, proactive, predictive, and user-centric IT support solutions.

We would like to provide to you the chance to join our Customer Support Group, where you will facilitate prompt and satisfying incident resolution/escalation to enhance end users’ experiences, based on your profile and evaluation results. Working with clients in various regions and time zones (24 x 7 rotational shifts) requires flexibility.

Interested candidates can read this job post to learn more about the Capgemini off-campus campaign for 2024–2023 in more detail. Below are the specifics of the selection and recruitment procedure, exam pattern, test pattern, syllabus, interview experience questions, salary and commission, exam date, Capgemini Careers Page link, and application.

About Capgemini Company:

Based in Paris, France, Capgemini is a multinational consulting and technology services firm. Established by Serge Kampf in 1967, it stands as one of the biggest global providers of professional services, outsourcing, and consulting.Capgemini offers a variety of services, such as professional, technological, outsourcing, and consulting services. These services include a wide range of sectors, including manufacturing, telecommunications, banking, insurance, and technology.

With a significant presence in Europe, North America, Asia-Pacific, and Latin America, Capgemini has operations in more than 50 countries. In order to effectively serve its clients, it maintains offices and delivery hubs all over the world.Apgemini collaborates with top IT firms like Microsoft, IBM, SAP, Oracle, and others to provide its clients with cutting-edge solutions.Capgemini is able to take advantage of the newest technology and remain at the forefront of the digital revolution thanks to these relationships.

Capgemini off campus drive 2024 for 2023 Details:

Eligibility Criteria of Capgemini Hiring 2023 for Contact Support Group (CSG) :

• Passing Out Batch:– 2023
• Degree Required:– Any 3-year diploma or graduation
• Branch Required:–  All Branch Eligible
• Percentage Criteria:– No
• Age Limit:– No
• Bond: No

Job Description of Capgemini Contact Support Group (CSG):

• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support.

Skills Required for Capgemini off campus drive 2024 for 2023:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Interested Candidates can click on the below Link.